Active Incident

Updated a few seconds ago

Service Interruption Notification Operational

Incident Status

Operational

Components

RAPTOR

Products

VISITOR MANAGEMENT


March 9, 2026 11:35AM CDT
MONITORING

Over the past several weeks, our Engineering team investigated a technical issue that impacted photo printing on visitor badges. The resolution was incorporated into a broader platform improvement initiative already underway. As a result, this update resolves the photo printing issue and introduces enhancements that improve the platform’s long-term reliability, security and performance. One of the features included in this release is an upgrade of the underlying framework to a newer, fully-supported version of the Microsoft .NET platform. Moving to .NET Framework 4.8.1 helps ensure continued compatibility with modern operating system security standards while positioning the Hardware Service for future performance improvements and feature enhancements. This updated version has undergone comprehensive validation and has already been successfully deployed within a controlled group of customer environments without disruption. We are currently finalizing our plan to deploy the updated Hardware Service across all VisitorSafe systems at scale. Given the time of year, and in response to suggestions we have received from customers regarding Hardware Service updates, we are providing customers with the option to perform a self-update ahead of our broader rollout. Please note that this version of the Hardware Service requires .NET Framework 4.8.1 to be installed on the machine where the service runs. To simplify the process, the All-in-One installer referenced in the instructions below includes .NET Framework 4.8.1 as part of the installation package and will install it automatically if it is not already present on the system. To download the All-In-One installer, please go to apps.raptortech.com, select "Support", go to "Downloads & Installs", and select "Install All Components".

February 9, 2026 7:21AM CST
IDENTIFIED

We are aware of an issue currently preventing visitor photos from displaying on printed badges. A fix has been developed, and our team is actively testing it to ensure it performs as expected prior to release. We understand the impact this may have on daily operations and appreciate your patience as we complete final validation. Restoring full functionality as quickly and safely as possible remains our top priority.

February 6, 2026 3:22PM CST
IDENTIFIED

A technical issue has been identified and as a result, you may experience intermittent missing photos on visitor badges. Raptor Engineering is actively working towards resolution. We understand the impact this interruption is having on your district. Fully restoring service as quickly as possible is our top priority. We will be providing our next update as soon as possible.

RAPTOR




Operational

CPOMS




Operational

LOBBYGUARD




Operational

PSW




Operational

SCHOOLPASS




Operational